"The quick response from Teladoc Health’s GP helped me get quicker treatment"

“I started experiencing stomach pain, which got worse during the night until I was in a lot of pain.I tried dialing 111 but was put into a long queue. Then I remembered I could access Teladoc Health’s virtual GP service through my work. I was desperate to speak to a medical professional and be reassured. The pain was unlike anything I had experienced ever before.

I clicked virtual GP on the Teladoc Health app on my phone. It asked me to register because I’ve never used it before, but that was quite simple. So I just did that; I had to put in a few details and share my ID. Then, there was just a form to fill out, saying what was wrong with me and asking a few questions.

After I submitted the form, I had a call within 10 minutes from a Teladoc Health doctor. It was very fast. The doctor asked further questions, and she explained that I shouldn’t still be feeling how I felt and that I needed to be seen by a doctor that evening. She advised me to go straight to an urgent care centre or to A&E. I tried an urgent care centre, but it was full. So, I drove myself to A&E.

I showed the consultation notes from my Teladoc Health UK consultation to the A&E doctor, who said they were very helpful. I was admitted to the hospital straight away and put on a surgical ward. I was given painkillers and antibiotics. Within 24 hours, I was in surgery, having my appendix taken out.

I’ve already told lots of people how good Teladoc Health UK is. I found Virtual GP a super efficient and simple service.  I’m grateful for the service.”