Give your customers or members access to expert help when they need it most. Our virtual mental health service supports people facing common emotional challenges such as anxiety, depression, stress, grief, and burnout. Delivered by qualified professionals, our care is guided by evidence-based models and tailored to the individual—ensuring the right support is provided at the right time. Designed primarily for adults, we also offer bespoke services for children and their families.
We don’t believe in a one-size-fits-all approach. Our version of the clinically proven Stepped Care model ensures every user receives the right level of treatment. It all begins with a 50-minute consultation where one of our qualified professionals uses psychometric assessments—PHQ9, GAD7 and CORE 10—to determine clinical need and recommend the best treatment pathway. Consultations are delivered by phone or video, scheduled at times that work for the individual.
We offer tailored assessments and guidance for families. Children aged 10+ can access a 90-minute session with a specialist psychologist, while parents of younger children can receive expert advice via dedicated consultations. A summary report is provided, with clear next steps and recommendations.
Mental health challenges don’t follow a schedule, and timely support can make a real difference in someone’s recovery. That’s why we’ve built accessibility into every layer of our service, making it easier for people to seek help exactly when they need it.
Our confidential helpline is available 24/7, staffed by qualified mental health professionals who offer real-time emotional support—no appointment necessary. Users aged 16 and over can also access Teladoc myStrength, our emotional wellness app, which offers guided programs, coping strategies, and personalised tools, available anytime, day or night.
24/7 Mental Health Helpline 
Child assessments & parenting consultations 
Video or phone consultations 
Ability to refer patients to other services eg GP, Physio, Nutrition 
Stepped Care treatment model to provide best outcome Being able to talk openly and work through these things was a relief. And having access to this service through my employer, I’ve told our leadership team at work how grateful I am.
Today’s leading organisations are looking beyond traditional offerings — they’re building deeper, more meaningful relationships with their customers, members, and policyholders. With over 20 years of global experience in virtual healthcare, Teladoc Health UK helps you deliver personalised, high-impact services that make a real difference.
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