If you have a question about an upcoming appointment or require assistance with any of our services, you can speak with our 24/7 Customer Service Team on:
Telephone: +44 (0)203 499 0736
Email: [email protected]
Can’t find what you’re looking for? Answers to frequently asked questions can be found here.
At Teladoc Health UK, we recognise that everyone’s needs are different. We are committed to making our services as accessible as possible and to delivering patient-centred care.
We offer a range of accessibility support including visual & hearing impairment support, translation services, neurodivesity and learning disability support.
If you require any adjustments, contact our Customer Service Team so that we can support you in the best way possible.
Your satisfaction with our services is very important to us. We do everything possible to get things right but if there is something we need to improve, we’ll learn from it and put it right.
If you have a concern or complaint, we want to resolve it quickly and simply. If you’re unhappy about any aspect of the services we provide, please talk to us by contacting our Customer Service Team on +44 (0)203 499 0736 or [email protected].
Learn more about our Expectations of Service Users policy, along with details on how to contact our Data Protection Officer by clicking the link below.
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