"Nutrition: My Favourite Support Service"

John* shares his experience of using Teladoc Health’s Nutrition service.

My Favourite Support Service So Far!

“I am currently training for a triathlon. As part of this training, I am going through an exercise where I use as many of the support services I have access to through my various protection plans to help me.

My training so far has been a bit of a mixed bag. I am pleased with where I am from a swimming and cycling point of view (I am hitting the top 10 times for my age based on last year’s race), but shooting pains in my calves have really held back my progress on the run. I am going through physio and have an MRI tomorrow, which I hope will lead to a plan to get me through the race!

This is not what has impressed me most so far, however. About a month ago, I realised I had made a massive change in my daily activity. Since the start of the year, I had gone from almost no exercise to approximately 1-hour hard training six times a week. A lot had changed, but my diet remained the same. When I have the time, my wife and I eat relatively healthily; however, I have two young children, so time is not a luxury I am afforded often!

Once you can access the Teladoc Health app, arranging an appointment is easy. After completing a few personal details, you are asked about the reason for the consultation. This is a free text box, enabling you to explain exactly what you are trying to get from the consultation, whether that is weight loss, medical reasons, or anything else. In my case, this was better nutrition for training.

Once complete, you are then sent an email providing a link to a pre-consult questionnaire where you can provide more details about your reasons for wanting to speak to someone, your ability to meet your goals on your own, your diet (including a brief diary of what you ate and drank over the past 24 hours) and your health. The form is pretty detailed and took 15-20 minutes to complete. In the end, you are sent another link to book the appointment.

So, on to the actual consultation. The session lasted 30 minutes and started with a quick recap of why I was there. My nutritionist, Charlie, a Performance Nutritionist, was hugely knowledgeable and quickly started designing a high-level plan based on my training and race. We discussed the types of food I should eat, in what proportions, and when compared to activity. Much to my wife’s disgust, I was actually told that I should be eating 1,000 more calories per day.

We also discussed race week and a plan to give me the best opportunity to swim, cycle, and run fast on the big day. Carb loading was an interesting discussion as I didn’t realise that carbs take 24 to 48 hours to reach the muscles as glycogen. As such, my carb loading will start 48 hours before the race, when I will attempt to eat 750g per day in the two preceding days.

The last little tidbit that Charlie gave me was caffeine. In his words, “Caffeine can enhance performance by reducing perception of effort and helping you work at a higher intensity.” As such, I was encouraged to purchase caffeine tablets and take around 200g an hour before exercise and the race.

Charlie followed the consultation with a full write-up of our discussions and a plan for me. He included useful information on sources of protein and carb-loading techniques. We have had a few subsequent emails in which I have asked follow-up questions, and he has responded quickly with the relevant information.

Just over four weeks after the consult, I have to say it has made a massive difference. It took a few days of following the plan before my training started feeling easier, and I could push myself far harder (running aside). I don’t always hit the calories required through carbs/fat/protein, but generally, I feel stronger, faster, and more energised. In particular, I now swear by the caffeine tablets. They take an hour to get in the bloodstream, and often, I can feel the point at which they kick in (although this may be in my head) as I seem to get a boost of energy.

Overall, the whole experience was seamless, thought-provoking, and hugely enlightening. I couldn’t recommend it enough, and I thank  Teledoc Health and Charlie. Best of all, I didn’t pay a penny towards the costs.

I would encourage anyone with access to book a nutritional consult. There, they can receive bespoke advice to find out how better nutrition can help them meet their goals.”

*name changed to as requested by the patient.