"Virtual GP service is reassuring, simple, and effective"

“I have a chronic health condition, and it feels like the NHS hasn’t been very attentive. They only check on me when absolutely necessary. Recently, I developed a severe rash on my leg, compounded by thyroid issues. Scheduling an appointment with my GP proved impossible, so my husband stepped in. He encouraged me to utilise the Virtual Healthcare service we had via an insurance policy.

After submitting an online form, I selected a convenient time to receive a call from a Teladoc Health GP. During the call, I consulted with Dr. Adam Shepherd. His compassionate approach and attentive listening put me at ease. I appreciated his understanding and professionalism, which made me feel significantly better after our conversation.  He referred me for an ultrasound and blood tests at the hospital linked to my case.

The convenience of having my children covered under the service and 24/7 consultation availability is immensely reassuring. The prompt response and adherence to scheduled calls further highlight the reliability of this service.

The ability to seek help anytime, especially during late hours, provides a sense of security and peace of mind that traditional GP services can’t offer.

Overall, my experience with the Virtual GP service was comforting, straightforward, and supportive. The attentive and understanding nature of the doctor I spoke to stood out from typical GP interactions, leaving me thoroughly impressed and grateful for the quality of care”.