“When I was driving to work, I felt a lot of discomfort in my lower abdomen and being pregnant, I panicked. I tried to call my midwife, but because it was before 9:00 AM, they were not available, so I thought I would call the virtual doctor service (an employee benefit).
I made a call request (via the app) and got a call back within about three minutes. The fact that I got to speak to someone immediately was very comforting.
The doctor asked me some questions, and because I am pregnant, he advised that I go and seek further medical assistance at A&E. This made me a little bit nervous, but I knew it was best to follow his advice and get myself checked. The doctor was very reassuring and emphasized that he did not want to make me panic; he just wanted me to be safe and get checked over by someone at a face-to-face appointment. Luckily, I was with my partner, so we went up to A&E, and everything was found to be ok. It was reassuring to get that kind of confirmation this quickly from the GP and the hospital.
I have used the virtual GP service a few times before this incident, and each time, I have found it really useful. I think it’s an excellent benefit and promote it daily to my colleagues! I also used the mental health service when I experienced pretty bad anxiety. I was referred to the Mental Health service by a virtual GP – I completed six beneficial sessions with the counsellor. That was easily accessible too.”
Patient statement: ‘The Teladoc Health virtual healthcare service I have via my employee benefits is fantastic, efficient, and reliable.
I have obtained much faster than standard GP consultations and Mental Health consultations. I can also arrange the calls at the time and place of my choosing. ”