"Finally a diagnosis and a stabilised condition for my son."

Anon Policy Holder tells her story of how Teladoc Health’s services made a difference…

“First-class service from a first-class company.”

“I have been working for Cleveland Police for 14 years; we accessed the group insurance as part of my partner’s policy, who is a police officer, and I am a staff member there. We have been aware of the Expert Second Medical Opinion service (Best Doctors), but it never entered my head to contact the service for help until a colleague suggested it.

Our son Chester contracted pneumonia at the age of 8 months and has been in and out of hospitals and A&E with recurrent chest infections, scans, x-rays, and antibiotics. He was under a consultant, but we had never received a diagnosis. When I finally contacted Best Doctors, the experience was amazing. Starting from the initial call, I was contacted by an administrator to book an appointment within two hours. By the end of that week, the medical records were ready to go to the expert. Everything was so quick.

I printed out the Expert Second Medical Opinion report for the next follow-up appointment with Chester’s NHS consultant. It was about four times the length of any previous reports. As a result of the Expert Second Medical Opinion report, we have been given open access to our local hospital. Chester got a diagnosis, was prescribed medication, and his condition is stable now.

I have received first-class service from a first-class company. I cannot recommend the Expert Second Medical Opinion (Best Doctors) service enough, and I cannot thank you enough.”

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