30% Increase in Virtual GP Appointments this Winter

Over the past two years, we’ve all noticed unprecedented pressures on the NHS. With a waiting list of 6.4m and an average waiting time to see a GP of around ten days.

Along with a demand for increased NHS services, we’ve seen demand soar in Teladoc Health virtual GP appointment requests.

COVID-19, lockdown and relative relationship issues, the switch between home and office working, disrupted education, Ukraine, and soaring inflation have all seen significant increases in stress and anxiety with accompanying unprecedented demands for physical and mental health support.

Our experts have maintained high quality of care, despite increased demand.

The number of GP telemedicine consultations was up 33% from November 2022 to December 2022

  • This number was consistent week-on-week
  • Our experts have maintained a high quality of care, with no increase in wait times, despite increased demand
  • Patient satisfaction remained consistent at 96%
  • 90% of patients had a consultation within 2 hours
  • Had they not used our service, 65% would have tried to get a face-to-face appointment, and 10% would have gone to A & E.
  • One hundred percent of prescriptions delivered were within 24 hours.


What are the benefits of Virtual GP appointments?

Our GP services run 24/7, 365 days a year, so you can give your members unrivalled access to medical and wellbeing support. Members choose video or telephone consultations and can request a female or male GP if they wish to do so. Perhaps most importantly, our doctors have the time to listen and focus on your members’ health needs, whether physical or mental health issues or preventative measures.


If you’re interested in how our virtual care GP service can help you from the comfort of your own home, take a look at our most recent case study – “I feel extremely lucky to have this resource available, especially with NHS resources so over-stretched.” | Teladoc Health UK

We pride ourselves on running a safe, caring, effective, and highly responsive service, giving helpful self-care advice, and sharing resources with members in addition to diagnosis and treatment. Consultation notes are routinely shared with members and their NHS GP (with consent), which is important to help empower patients and for continuity of care.

After having a virtual appointment with one of our experts, 56% of patients stayed at home instead of seeking further in-person care.

96% of customers would recommend Teladoc Health services

Click here to find out more about our Virtual GP Consultation Service.


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