"The virtual GP gave me confidence to take control of my treatment"

“I was diagnosed with anxiety a few years ago and have tried a variety of treatments. I started experiencing severe physical symptoms and was considering going back on medication to help manage them. Treatment can take a month to kick in and I needed a prescription first, but it can take a while to be seen by a doctor. Facing a delay to get something I had already taken before—and then having to wait even longer for it to take effect—was uncomfortable and made my anxiety worse.

I am incredibly grateful for everything the NHS has done for me, and I completely understand that services are overstretched and under-resourced. However, I don’t think people should have to reach a crisis point before they’re able to speak with a doctor. In that moment, having access to Teladoc Health’s virtual services through my employee benefits was invaluable.

The doctor I spoke to was knowledgeable, kind, and reassuring. As someone who is 24 and still relatively new to speaking up for myself in a medical setting, they empowered me to be more direct with my local GP surgery to make sure I was seen sooner. That support made a real difference in my ability to take charge of my health.

I felt seen and heard, which was so important to me at the time. Teladoc Health didn’t just provide a consultation; they gave me the tools to advocate myself, reduce my anxiety, and take control of my mental health journey.”

*Name has been changed and the photo used is from a stock library, as the patient wishes to remain anonymous.

REF CL