"Sudden Back Pain Help on Holiday"

Jasmine, 39- year-old traveller:

“On holiday in Spain, I woke up to chronic back pain and was unable to get out of bed. Luckily, I had a travel insurance policy with access to a UK-based GP and Virtual Physio service delivered by Teladoc Health UK. 

I called Teladoc Health and took the next available consultation slot. During the consultation, the Virtual GP was warm and reassuring. I was feeling quite scared that I had done something very serious to my back. After a thorough consultation, the GP diagnosed that it was muscular and that I should recover in a couple of days with pain medication and some physio. The GP gave me an e-prescription by email, which I could send to my cousin to collect from a pharmacy.

On the GP’s recommendation, I had a physio consultation with Nicoleta and was given recovery exercises and advice for protecting against future back issues. Nicoleta was really lovely and so helpful. I got back to my holiday within two days. I’m so grateful. I don’t know how I would have got help otherwise. It would have been complex and expensive!

“Having Teladoc Health on my insurance policy is a lifeline, a benefit that allows me to have help from experts I would never have access to otherwise.”