Reece explains how Teladoc Health UK's Virtual GP Service has consistently provided him with fast access to convenient healthcare.
“I’ve used this service three or four times now, and each time it’s been so much quicker and easier than trying to get an appointment with my regular GP. With my job, time is tight, and I’m one of those people who’s been lucky enough not to need the doctor often—but when I do, I don’t want to fight for an appointment.
I contacted the service on this occasion with a persistent skin issue on my finger that looked like eczema. It was sore, uncomfortable and wouldn’t go away. I wasn’t sure if it was something I could treat over the counter.
I used the app, spoke with a clinician quickly, and got the diagnosis—dermatitis. I had my medication by the next day. The whole process, from signing up to receiving treatment, was smooth, fast, and efficient.
The Customer Service Team were friendly, easy to understand, and you never feel rushed like you do in a GP surgery. I genuinely can’t fault the experience.
Without access to the GP service, I probably would’ve just tried to manage the condition myself with over-the-counter treatments. But with this, I was able to access the right treatment for my condition in under 24 hours. I’ve already recommended it to colleagues and family—it’s just so convenient, especially for busy people. It’s healthcare that actually fits into your life.“
*To respect the patient’s wish for anonymity, we have not included a photograph.
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