“The doctors actually listen – and that made all the difference”

I’m so glad I did.

The appointment was quick and easy to arrange, and I was contacted promptly by a doctor who took the time to listen to my concerns. I never felt rushed. In fact, what stood out most was how much care and attention I received throughout the consultation.

The doctor quickly identified that I was showing the early signs of shingles and prescribed medication, which I was able to collect easily from my local pharmacy. A few days later, my symptoms worsened before they started to improve, which made me realise how important it was that I’d received treatment as early as possible.

Without the service, I would likely have ended up calling NHS 111 or visiting a walk-in centre because my symptoms became painful and I couldn’t access a GP appointment when I needed one. Having fast access to a doctor not only gave me peace of mind but also helped me avoid taking unnecessary time away from work.

What I value most about Teladoc Health is that the doctors genuinely listen. Sometimes it can feel difficult to get the time you need during a consultation, but every time I’ve used this service, the doctors have been friendly, helpful and thorough. You feel heard, and that’s incredibly reassuring when you’re worried about your health.

I have already recommended the service to my partner and would encourage others to use it if it’s available to them. It’s quick, easy to access, and offers the reassurance of speaking to a healthcare professional when you need support most.