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Gemma McTigue's Story
“I decided to reach out to Teladoc Health because I was really concerned about some issues with my breasts. I wanted to act quickly rather than wait days or weeks for a GP appointment, which can sometimes happen. The registration process was super quick and easy — I did it all on the app, and it was really straightforward to follow. After my consultation, the doctor arranged an urgent referral to a GP, who referred me to the hospital for a mammogram and ultrasound. The whole process moved fast, which was a relief.
The doctor was worried about breast cancer initially, but thankfully, it wasn’t that. It turned out there were issues with my breast implants, specifically capsule contracture, which means I’ll need the implants replaced. While it’s not an emergency, I also found out my type of implants had been recalled—not for immediate removal but because they’re no longer used due to complications. This experience has made me even more determined to have the implants replaced.
Going through this experience showed me the importance of seeking prompt medical advice. Without Teladoc Health, I probably would have had to wait around anxiously for a GP appointment, which could have been days or weeks. That waiting would have caused unnecessary worry and panic.
I’d definitely recommend Teladoc Health to anyone who needs to see a doctor quickly or wants easy access to medical support. I haven’t recommended it to anyone yet, but if someone needed fast medical help, I wouldn’t hesitate to tell them about it. I’ll also use the service again myself if needed.
If I had to sum up my experience in a phrase, it would be relief and reassurance when it mattered most. Knowing it wasn’t cancer and having a clear next step gave me peace of mind. I could finally stop worrying and start dealing with the issue properly.
The doctor I spoke to was excellent, and the whole service was user-friendly and efficient. I liked getting app notifications — it really helped me stay informed throughout the process. Overall, it was definitely worth using Teladoc Health. It made a stressful situation easier, quicker, and less uncertain. I’m grateful for that.”
REFAV
Teladoc Health UK LTD
Floor 5
Aspect House
84-87 Queens Road
Brighton, BN1 3XE
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