Virtual Care: Positive Impact on Families

 Virtual doctor services, powered by Teladoc Health, help members to take care of their families as well as themselves.  

Extending workplace benefits to families of staff promotes the feeling of value to those in their workforce. This encourages job loyalty and staff retention. The benefits of this – financial and reputational – can be endless. 

If you’re considering adding dependents to your virtual healthcare strategy, read on as we share some insightful feedback from service users. 

• GP: “Our normal GP is hard to get an appointment with, but on a Saturday with a child with a badly infected leg, the only option would have been A&E for hours. This saved us so much time, and we obtained antibiotics which has reduced the inflammation and helped him go back to normal. Fantastic!” – Virtual GP user 

• Diagnostics: “There was something really wrong with my daughter, and the doctor gave me the confidence I needed to take her back to A&E to be properly assessed, as there was only so much he could do over the phone. But his encouragement helped me to pursue a proper diagnostic.” – Virtual GP user 

• Physiotherapy: “It’s like night and day from where I was before I started the therapy. There were times when I struggled with basic mobility, like climbing the stairs, picking up and carrying my 3-year-old daughter, moving around the house, and doing some of the basic household duties.” – Virtual Physiotherapy user 

• Prescription: “I want to tell you how much I appreciated the consultation with the doctor while I was living with my son and family in the UK. As an otherwise healthy 74-year-old, I was very ill with a sinus and respiratory infection, and the prescription for Amoxicillin cleared it up. I was very impressed with the thoroughness and care given me through your service and consider my son and family most fortunate.” – Virtual GP user 

User testimonial 

Recently, policy holder Karla Gallifant  told us her story of how Teladoc Health’s GP Service gave her quick and reassuring advice for her son: “I feel extremely lucky to have this resource available, especially with NHS resources so over-stretched.”  

“I needed urgent medical assistance for my 6-year-old son. His symptoms were very swollen tonsils, a fever, and a sore throat. Worryingly, he couldn’t eat, and I know from experience that he needed to get some antibiotics as soon as possible to start feeling better.” – Click here for more of Karla’s story.