Teladoc Health UK is the leading provider of virtual healthcare services in the UK and is a member of the Independent Sector Complaints Adjudication Service (ISCAS). This membership reflects Teladoc Health’s commitment to maintaining high standards of patient care and ensuring a robust process for handling complaints.
ISCAS is an independent body that sets out a code of practice for complaints handling in the private healthcare sector. Membership is voluntary but is regarded as a mark of quality and transparency. ISCAS ensures that healthcare providers follow best practices when addressing patient concerns and complaints, giving patients confidence and protection.
Teladoc Health UK joined ISCAS to demonstrate its dedication to accountability and patient-centred care. Being part of ISCAS means the company adheres to a structured and fair complaints process, prioritising the needs and experiences of patients. This is especially important in the telehealth industry, where trust is crucial for effective care delivery.
Patients can be assured that complaints will be addressed thoroughly, transparently, and in line with ISCAS’s recognised standards.
If a complaint cannot be resolved internally, patients can escalate it to ISCAS for independent adjudication, ensuring an impartial resolution.
Membership signifies Teladoc Health’s alignment with high standards of care and its willingness to be held accountable.
Being an ISCAS member, Teladoc Health UK is committed to providing high-quality virtual healthcare and a responsive and fair system for addressing concerns. For patients, this means peace of mind, knowing their voices will be heard and their needs prioritised.
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