At Teladoc Health, we believe everyone should have timely, high-quality access to healthcare — regardless of the hour or location. That’s why we’re delighted to partner with Chubb Insurance to deliver 24/7 virtual GP services for Santander’s Edge Explorer current account holders.
Healthcare doesn’t just happen during office hours. Whether it’s a concern late at night, over the weekend, or while travelling the UK, timely access to medical advice can make all the difference. Through this collaboration, Santander customers will have on-demand virtual online access to experienced GPs whenever they need it — day or night, 365 days a year.
As part of the Santander Edge Explorer current account, customers and their families will have access to a virtual GP consultations via phone or video. This means that support is available not only for account holders themselves, but also for their partners and dependent children — up to age 18 (or 23 if in full-time education).
The service covers a wide range of everyday healthcare needs, from advice on minor illnesses through to short-term sick notes when appropriate. Prescriptions can be issued directly and sent electronically to a local pharmacy, making treatment even more convenient. Consultation notes are also provided, allowing individuals to keep track of their health history and share it with other healthcare professionals if needed.
Health concerns rarely arise at a convenient time. A child’s fever in the middle of the night, a sudden skin rash over the weekend, or questions about medication can all cause stress and uncertainty. By making GPs available around the clock, this service ensures that customers never have to wait until Monday morning or struggle to access support when they need it most.
This immediacy is more than a convenience — it can help reduce anxiety, encourage people to seek help sooner, and lead to better health outcomes. The reassurance of knowing that professional advice is always just a call or click away is invaluable.
Working with Chubb Insurance, we’re proud to deliver a healthcare solution that reflects the evolving needs of today’s consumers. Santander’s decision to integrate virtual GP access into its Edge Explorer account demonstrates a forward-thinking approach to customer wellbeing — one that goes beyond financial services to provide tangible, everyday benefits.
At Teladoc Health, our mission is to transform how people experience healthcare. By combining our global expertise in virtual care with Chubb’s commitment to protection and Santander’s focus on customer experience, we’re creating a truly comprehensive solution that brings healthcare closer to those who need it.
We extend our gratitude to our partners at Chubb for their vision and trust, and to Santander for including this service in their Edge Explorer account. Together with Chubb and Santander, we’re shaping a future where accessing a doctor is as simple, seamless, and reliable as logging into your bank account.
To find out more information, please head to the Santander webpage explaining the Explorer Current Account
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