Aeron shares how his experience with the Virtual Physiotherapy service gave him the confidence to take on the trip of a lifetime.
I discovered Teladoc Health through my bank account, which recently introduced the service as one of its fantastic customer benefits. At the time, I was preparing for a once-in-a-lifetime trip to Patagonia, including a demanding trek in Torres del Paine, and I was dealing with ongoing issues with my right knee and left ankle after months of training.
When the Virtual Physiotherapy service became available, the timing couldn’t have been better. I was able to quickly book an appointment through the app, choose a Physiotherapist, and access support when I needed it most, just in time for my upcoming trip.
My Physiotherapist was excellent. He was knowledgeable, thorough, and took the time to understand exactly what was causing my symptoms. Within minutes, he had identified likely causes and started recommending practical solutions.
The Physiotherapist provided tailored exercises, demonstration videos, and clear guidance on managing both my knee and ankle issues. He also followed up diligently, and during our second appointment, he remembered every detail of our previous discussion. Not only was he highly professional, but he was also friendly, approachable, and genuinely invested in my recovery.
The results have been fantastic. After following the Physiotherapist’s advice and exercise plan, my knee pain has improved dramatically. I’ve completed several long walks with no pain, and the ankle taping techniques he recommended have made a significant difference too.
Most importantly, I now feel confident heading to South America knowing my injuries are under control. The Physiotherapist also gave me advice on how to prepare during the final weeks before my trek, helping me avoid overtraining and maximise my recovery.
Overall, the service was quick, convenient, and highly effective. I would absolutely recommend the Virtual Physiotherapy service to friends, family, and anyone who has access to the benefit. The support I received has made a real difference, and it’s allowed me to embark on this incredible adventure with confidence.
Teladoc Health offers virtual healthcare services to employers, insurance providers & brokers and banks. Our virtual medical care offering spans Virtual GP, Second Medical Opinion, Virtual Physiotherapy, Virtual Nutrition and more. To get in touch about how our team can assist in offering virtual healthcare services to your team, click here to book a chat
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