Expert Second Medical Opinion Service: “It gave me clarity, reassurance, and direction when I needed it most.”

“I’d been experiencing severe, unexplained pain for over a year and felt I wasn’t getting anywhere—just medication and long waits, with no real answers. That’s when I remembered that I had access to the Expert Second Medical Opinion service through my employer – I had nothing left to lose, and so gave it a try.

From the moment I reached out through the app, the whole process was straightforward and incredibly efficient. I submitted a consultation request, and within days, I had my first call with a Teladoc doctor. They explained how everything worked, reviewed my history, and reassured me that they could help. Over the next few weeks, I uploaded my medical information, including scan results. The communication from the Teladoc Health team was constant and very supportive.

What stood out immediately was how different the experience felt compared with my usual medical appointments. The doctor I spoke with was patient, personable, and never rushed me. They genuinely took the time to listen. It felt like they really cared.

Within three weeks—after months of uncertainty—I finally had a precise diagnosis and a detailed prognosis. Instead of hearing “it might be this” or “it could be that,” the Expert’s report detailed exactly what the condition was, what had caused it, what to do next, and what to expect going forward. That certainty alone changed everything for me.

I eventually learned I would need surgery, but knowing the truth was a huge relief. For the first time, I understood what was actually wrong, what I should and shouldn’t be doing, and how to move toward fixing it. It stopped the months of worry, confusion, and fear of making things worse.

I’ve already recommended the Expert Second Medical Opinion service to colleagues and even discussed it with my managers during my phased return to work. I tell everyone the same thing: try it—there’s nothing to lose and potentially everything to gain. If I didn’t have this benefit, I would have had to look at expensive private healthcare options, but thanks to this service, I finally have answers. In fact, my usual GP has now updated my medical records based on the report shared by Teladoc.

I can’t speak highly enough of this service. It gave me clarity, reassurance, and direction when I needed it most. It was excellent.”

REFCL