Simon Shares how the Second Medical Opinion Service provided insight and support when he needed it most.
“The Second Medical Opinion service was an absolute lifeline during a really frustrating and painful period in my life. I’d had accident insurance for over 35 years and never really used it—until I had a cycling accident that left me with a chipped bone in my wrist. What started as a small injury turned into something more complex, and I felt completely on my own.
I discovered that I had access to the service when I went back to look at my policy documents after the accident. I have to admit, I wasn’t expecting much — but I was absolutely blown away. Once I got the paperwork together and submitted it through the portal, the whole process was smooth and really well-supported by the Teladoc Health team. They stayed in touch, were responsive, and made sure everything kept moving.
The report I received was incredibly detailed—nearly 30 pages. It brought together all the records from the NHS, physiotherapists, private specialists, and my GP to give a proper, holistic view. The consultant writing the report even went to great lengths to explain everything in plain English, not medical jargon. It helped me truly understand what was happening with my injury.
Most importantly, I shared the report with the consultant currently treating me, and he found it to be very helpful. That gave me real confidence in the value of the second opinion. I’d absolutely recommend this service to anyone who has access to it through their policy. Don’t overlook it like I nearly did—it’s an incredibly valuable benefit.
Using the service didn’t cost me anything extra, and the insight and support I received were far beyond what I expected. I’ve had a tough six months, but having this service in my corner made a massive difference.”
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