The Second Medical Opinion service has left me feeling empowered about my health

The patient wishes to remain anonymous.

The patient, who wishes to remain anonymous, accessed a second medical opinion service offered as part of their employer’s healthcare benefits. This service provides employees with the opportunity to obtain an independent specialist opinion on diagnoses and treatment plans.

Presenting Issue:

The patient was originally diagnosed with Lyme disease through the National Health Service (NHS). However, they expressed uncertainty regarding the prescribed treatment, particularly the necessity of an extended course of antibiotics, given the preventative measures already undertaken following a tick bite. To address these concerns, the patient opted to utilise the employer-provided second opinion service.

Process and Experience:

• The patient initiated the process via the employer’s health app, which had been registered at the start of employment.

• A prompt response followed, with a call to arrange a consultation with a General Practitioner (GP), and subsequent contact from a dedicated case manager.

• The patient reported that the case manager provided exceptional support—helping clarify concerns, collect relevant medical history, and organise necessary documentation.

• The GP consultation lasted approximately 30–40 minutes, allowing ample time for the patient’s questions to be addressed in depth—an experience the patient noted was more comprehensive than typical NHS appointments.

• Within one week, the patient received a detailed written report summarising the consultation and the specialist’s recommendations.

“The report provided a clear and detailed review of my diagnosis and treatment options. The consultant’s thorough approach reassured me that I was making the right decision regarding my care. Having this second opinion gave me confidence and peace of mind about the treatment path I chose.” The patient