A patient, who wishes to remain anonymous, shares how the Second Medical Opinion service provided much needed support when she felt most vulnerable.
“I found out about Teladoc Health UK through my employer as part of the support we get via our medical insurance provider. At the time, I’d been struggling for over a year with ongoing lung issues following an allergic reaction. I felt like I was hitting a wall with my GP, and even after visiting A&E, I still didn’t feel heard or supported. I was anxious, exhausted, and unsure of where to turn next.
That’s when I remembered the Second Medical Opinion service and decided to request an appointment. The process was straightforward—I answered a few questions and received a call within 10 minutes.
The doctor I spoke to was excellent. I had been in tears before the call, but from the moment we started talking, she listened, reassured me, and—most importantly—validated how I was feeling. That meant a great deal because no one had really done that before. She gave me clear next steps and advised me to see a chest specialist. I wrote everything down and took it to my GP.
While I did end up in the hospital a couple of days later due to complications, having that phone call made a real difference. It gave me the emotional support and clarity I needed in that moment. Before the call, I was overwhelmed. After the call, I felt calmer, more in control, and genuinely like a new person. That same evening, I even felt well enough to go out for dinner, which was unimaginable just hours before.
I think many people don’t realise services like this are available to them, especially when they’re stuck or feel unsupported by traditional healthcare routes. I’d absolutely recommend the service to anyone feeling unsure, unheard, or in need of a second medical opinion. It was exactly the support I needed when I didn’t know where else to turn.”
*To respect the patient’s wish for anonymity, we have not included a photograph.
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