Carolyn shares how she was able to access reassuring care for her and her son - all in the same week.
“We’d had medical insurance through my husband’s company for years, but had never actually used it — until we needed it twice in one week! First, for my son, who developed a terrible rash, and then for myself, when I started experiencing worrying symptoms.
With my son, we’d already seen our local GP, but it felt like we’d hit a dead end. The rash was worsening, and we were facing long waiting lists for any specialist referral. That’s when we decided to try the Virtual GP Service. At the time of his appointment, the GP reviewed photos of the rash and suspected it had become infected.
She prescribed antibiotics right away, which helped while we waited to see a dermatologist. It turns out she was right — the dermatologist later confirmed the infection and continued treatment. We’re still on that journey, but we’ve had much-needed support along the way.
As for me, I wasn’t feeling great for a while, but things worsened over the weekend — I felt faint, dizzy, and had terrible indigestion. I submitted my symptoms via the Teladoc Health app on a Sunday, and within minutes, a doctor called. She calmly but firmly advised me to go to A&E that same day and make sure I had access to an ECG machine. It was a long visit, but I was checked thoroughly — ECG, blood tests, even a CT scan. Thankfully, everything came back to normal, but having that guidance and reassurance so quickly was invaluable.
Overall, I’ve been really impressed. It’s so reassuring to know there’s someone you can speak to — especially at a time that suits your family schedule. Just having that next step explained by a professional makes a huge difference.”
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