Lisa contacted the Virtual GP Service for reassurance and advice while on holiday - the experience did not disappoint.
“I’ve worked at my company for six years and always knew this benefit was available, but I assumed the process would be complex—so I never used it. That changed recently when I was feeling worried and anxious before a holiday due to ongoing health concerns that I felt hadn’t been properly addressed by my GP. I remembered a colleague had mentioned the Virtual GP Service and decided to give it a try. I was so suprised by how easy and straightforward the process was. It was great – a really easy process.
Booking the appointment was very smooth, with flexible times that fit my schedule. I was contacted exactly when they said I would be, and the consultation itself was very professional. Even though I was away from home at the time of my appointment, I received clear advice that gave me peace of mind and allowed me to actually enjoy my holiday. The Teladoc Health team followed through on every promise, always calling at the agreed time, and made the entire process feel seamless.
What stood out most was finally feeling listened to and understood. The doctor didn’t just reassure me—they explained my symptoms and even suggested what treatment I could obtain while still overseas. Without this service, I probably would’ve cut my trip short or spent my time stressed. Instead, I got support that made a real difference.
I describe the service as – hands-on, supportive, and perfect for getting a second opinion when you’re looking for some additional reassurance. I’m so impressed with the service – I wouldn’t hesitate to use it again.”
*To respect the patient’s wish for anonymity, we have not included a photograph.
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