Physiotherapy Service: “It helped me move forward from a place where I felt stuck”

Signing up was incredibly easy. I downloaded the app, booked an appointment, and received a call very quickly. The whole process was efficient and straightforward, which is especially reassuring if, like me, you’re not keen on traditional doctor visits.

I’d been cleaning for over 30 years and had developed repetitive strain injuries, along with persistent skin problems. I already had a good idea of what I needed, and the physiotherapist really listened. She gave me targeted exercises for my hands and feet through the app, and we checked in again four weeks later.

At first, there wasn’t a big visible change, but I could feel a difference in my body. My skin didn’t itch as much, and I felt like I was finally doing something instead of just suffering. Over time, with continued support and adjusted exercises, things slowly started to improve. What surprised me most was noticing a connection between strengthening my bones and improvements in my skin — something I never would have expected.

Without this service, I might have eventually looked for physiotherapy elsewhere, but having this available through my insurance allowed me to explore it in a safe, pressure-free way. It helped me move forward from a place where I felt stuck and gave me back a sense of control.

What’s remarkable is that I didn’t even know this service existed. So many people have policies without realising what’s included. This has been such a simple, accessible, and empowering experience — no travelling, no complicated referrals, just an app, a phone call, and support that genuinely helped. I’ve found it incredibly useful.”