Kris Young shares his experience
“I’ve been with my company for three years, but I didn’t know we had access to a virtual GP service until a colleague mentioned it to me. As luck would have it, the timing couldn’t have been better. Just three days before we were set to go on holiday, my daughter woke up covered in chicken pox.
The situation was stressful — not only was she unwell, but I needed medical advice quickly and documentation for our travel insurance in case we had to cancel. I booked an appointment through the virtual GP service, uploading a few photos of her rash. I chose a Sunday slot and was told I’d receive a call within 48 hours. To my surprise, a doctor called me back within three hours. He was concerned and acted quickly, which I really appreciated. The whole process of signing up was surprisingly simple. I expected it to be more complicated — perhaps lots of forms or medical history requests — but it was very straightforward. It honestly felt too easy, but everything worked exactly as it should.
The doctor was incredibly helpful. I initially thought I needed a formal “unfit to fly” note, but he explained he couldn’t provide that specifically. Instead, he provided a detailed transcript and a formal letter that my travel insurer accepted. He explained everything thoroughly and recommended over-the-counter treatments. Since my son had just had chicken pox two weeks earlier, we already had most of the medication at home, but I appreciated the professional advice and reassurance.
The doctor followed up almost immediately, sending everything to my email within the hour. The speed and ease of the entire experience stood out to me. Without this service, I would’ve had to wait until Monday to see our local GP — and right now, that could mean waiting up to three weeks for a non-emergency appointment. That delay would’ve likely complicated the insurance claim and added a lot of stress.
Because everything went so smoothly, I’ve recommended the service to colleagues at work and even encouraged my partner to download the app in case she needs it in the future. I plan to use it more, especially given how difficult it is to get timely appointments with our regular GP.
While the service didn’t save me work time directly — I was already off on holiday — it likely spared my partner from needing to take time off to care for our daughter. And chicken pox in a three-year-old is no small ordeal!
Overall, I couldn’t fault the service. From start to finish, it was simple, fast, and supportive. I even left a review to say thank you — not just because of the platform itself, but because the doctor really helped us when we needed it most.”
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