Dave shares his experience using the Virtual Physiotherapy service.
Dave had begun experiencing persistent pain in his upper shoulder that wouldn’t go away. Despite having seen a private physiotherapist before, the problem continued to affect his sleep, work, and daily comfort. Simple tasks, such as driving, lifting light objects, or even sitting at his desk for long periods, became increasingly uncomfortable. The constant ache was starting to take a toll on his mood and productivity.
When his employer introduced access to the Virtual Physiotherapy Service, Dave decided to give it a try.
“I’d seen these types of services offered before at other companies but never used them. This time, I had an injury and thought I’d see what it was about. It turned out to be one of the simplest and most effective things I’ve used.”
Dave’s shoulder pain was impacting his ability to sleep comfortably and perform specific movements. He knew he would need further support but also understood the reality of long GP waiting times and the inconvenience of arranging in-person appointments.
“If I hadn’t used the service, I’d probably have waited a couple more months to see if things got better. Getting a GP appointment can take ages, and it’s a couple of miles away, so it would have meant taking time off work.”
Using the Teladoc Health app, Dave was able to:
Create an account and book an appointment within minutes.
Receive an appointment slot within 48 hours.
Connect with a qualified physiotherapist via video consultation — all from the comfort of your own home.
The process was straightforward—he booked an appointment online and was quickly matched with a qualified physiotherapist. The Physiotherapist took Dave through a detailed assessment, using on-screen anatomical models to explain what was likely a rotator cuff injury. He prescribed tailored exercises, sent them directly through the app, and arranged follow-up sessions to monitor progress. When one exercise proved too painful, the plan was adjusted immediately. The Physiotherapist also provided a referral letter to Dave’s regular GP, which led to a scan being booked in just a few weeks.
Dave was pleasantly surprised by how personal and effective the virtual session felt. Within a few weeks, Dave noticed a significant reduction in pain and improved flexibility. He felt supported every step of the way and appreciated the convenience and efficiency of the service.
“It was so quick and straightforward. The physio was excellent — very professional but friendly and easy to talk to. He showed me exactly what was happening on screen and gave me exercises that really helped.”
Fast access: Initial consultation within 48 hours.
Convenient: No travel or time off work required.
Coordinated care: Referral letter issued directly to Dave’s GP, leading to an NHS scan within six weeks.
Effective support: Pain reduced and better understanding of the underlying issue.
Positive engagement: Dave is now advocating the service to his colleagues and their families.
“Instead of waiting weeks to see a GP, I got everything sorted in a matter of weeks — right from my home. It’s real people, not robots, and it felt like sitting in the same room as the Physiotherapist. I’ve already told my director and team how good it is.”
The Teladoc Health Virtual Physiotherapy Service gave Dave quick, effective, and personal care — all without the delay and disruption of traditional appointments. His experience demonstrates how virtual care can deliver high-quality clinical outcomes while saving employees time and improving overall wellbeing.
“It was simple, easy, and efficient. From now on, if I’ve got any health issues, this will be my first port of call.”
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