FAQs: Virtual Physiotherapy appointments

Our Virtual Physiotherapy service offers quick, easy access to a highly qualified Physiotherapist via a video link without needing a GP referral. Here are some FAQs around the service:

What does a Physiotherapist do?

• A Physiotherapist is a healthcare professional who specialises in the assessment and management of patients who present with injury, illness or disability.
• Physiotherapists work holistically with patients, combining fitness and emotional wellbeing for longer-term improvements in pain, reducing disease, and improving function. This is done with the patient at the centre of their care, working towards your goals and facilitating the return to your normal activities.
• Watch our explainer video – How Virtual Physio works

I am unsure if Physiotherapy will help with my problem.

All of our Physiotherapists have at least five years of postgraduate experience. They are also registered and regulated by the Health and Care Professions Council (HCPC). This means they have completed approved training standards and follow the HCPC rules of professional conduct.

It’s completely understandable to feel unsure about seeing a Physiotherapist. Many people aren’t certain if physiotherapy is the right option for them. At your first appointment, your Physiotherapist will take the time to listen to your concerns, assess your condition, and explain what’s going on. If physiotherapy is suitable, they’ll create a treatment plan tailored to you. If not, they’ll point you in the right direction or refer you to someone who can help.

How do I book an appointment?

• You can request an appointment at any time, day or night, 365 days of the year via app or contacting our customer service team.

How long do appointments last?

• Initial appointments can last up to 45 minutes with follow up sessions typically lasting up to 30 minutes.

Is there anything I need in preparation for my appointment?

An up-to-date list of any medications you take will be helpful for the Physiotherapist. If you have details of any past or ongoing health conditions, investigations, or treatments, please also keep these to hand.

You may find it useful to jot down any questions you have about your problem and consider its main impact on your day-to-day life.

Your Physiotherapist will likely ask you to conduct some tests and movements during your session. With this in mind, it is worth considering wearing something suitable and ensuring you have a quiet space with room to move freely.

As the appointment is via video using our telemedicine platform, ensure you have a stable internet connection. Unfortunately, your Physiotherapist cannot conduct the session if you are driving.

How do I change/cancel my appointment?

This can be done via the app or by contacting our customer support team.

What is the cancellation policy?

Please, where possible, provide 24 hours’ notice should you need to cancel your appointment.

How many sessions do I need?

This will depend on your clinical presentation and will be led by the Physiotherapist following your initial consultation.

How long should I wait between appointments?

This will vary depending on your condition and treatment plan. Your Physiotherapist can advise you if you’ll need and a follow up and when during your initial appointment.

Do I need to see a GP first?

No, you can access a Virtual Physiotherapy appointment without a referral from a GP.

Will I need a scan?

• You won’t need a scan before attending a session with one of our Physiotherapists. If you have had a recent X-ray, MRI or other investigations, you have the option of uploading this as part of the booking process.

How do I access my exercise programme?

You’ll receive a link via email to access to your rehabilitative exercise programme. It’s a good idea to check your junk/spam folder also.