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Customer retention has always mattered, but in 2025, it’s arguably more vital than ever, particularly in the UK. Several factors are converging that necessitate businesses to prioritise customer loyalty.
As healthcare becomes a bigger focus, offering access to virtual healthcare services can strengthen customer loyalty. Brands integrating health benefits, such as virtual GP consultations, can appeal to customers looking for convenience and added value, further solidifying retention.
Offering personalised, value-driven experiences—like access to virtual healthcare services—can be a powerful strategy to keep customers loyal and engaged. It’s also a perfect way to upsell/crosssell other products and services. Our long-term client partnerships are proof of this.
Find out how Teladoc Health can help your business – request a chat.
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