Ben has been a physio for 11 years; he works for Teladoc Health 3 days a week and then at his local practice 3 days a week.
Ben talks to us about what he thinks of the virtual physio service, what patients can expect, and some tips for achieving healthier physical wellbeing.
I love that I can influence people’s recovery and also help educate people about any changes which would lead to a better long-term health picture.
The service allows patients quick access to physio virtually and tools that can help immediately. This, in turn,, gives people a better outcome in the long term as they have a much-reduced likelihood of the problem returning.
I have had a recent patient who had been experiencing shoulder pain for 2 years on and off. After assessing his problem and looking at his movement through the virtual service, I gave him exercises and progressed him through rehab over 6 weeks, and he has seen his shoulder become pain-free, and he has returned to the gym with no problems.
I have also had another patient who has utilized the service for their back pain but also needed help with symptoms which were repeated headaches and migraines. The back pain has been improving, and as a result of input from the Teladoc Health GP service, they have seen an improvement in the headaches. They are currently waiting for further assessment from a specialist to look into the causes of the headaches.
I advise people to get in touch with any issues they have with their body. The sooner we can assess your needs, the sooner it can be resolved through physio or if they need further input from other experts at Teladoc Health.
I enjoy the fact that I can give patients a thorough explanation of the problem and how to fix it as if I were in a face-to-face setting, and as a result of this, it gives them a much better outcome at the end of their treatment compared to other virtual services.
I also love that Teladoc Health is a company that puts the patient’s wellbeing first.
My typical working week is 3 days doing my role at Teladoc. We typically see a lot of back and knee pain, followed closely by shoulder issues. They stem from various causes, but using the virtual physiotherapy service enables both the investigation of the problem and then the objective view of how people move to better understand how the issue affects basic functional movements.
The most significant professional achievement would have to be my NPS scoring in the services I have worked for, being above 90 at all times and being championed in this, which was fantastic to show people how to help patients and customers in ways which they feel valued and cared for while promoting the service.
My downtime typically consists of spending time with my family, doing DIY projects, and gardening. Doing physical tasks such as DIY and gardening acts as a meditation to help keep my headspace in a good place.
I exercise 3-4 x a week, which consists of gym strength and conditioning workouts, running, and muay thai. I usually walk every day with my dog.
My typical breakfast changes daily but it’s either eggs or a yogurt protein granola bowl.