They want better service, available when and where they need it.
They want better services, more options, more choice, and better prices.
They want a connection with a brand and expect it to boot.
And they are increasingly savvy about what is possible with digital services and what is expected in financial services.
Standing out in this context, as a service provider, is harder by the minute.
And the pressures of doing more with less continue to mount within banks and other financial institutions
In these circumstances, the only option for banks is to support their customers in a way that encompasses their entire lives. Not only their financial needs, but also their physical needs. Every single one of us needs access to healthcare, regardless of our wealth status. Banks and other financial institutions often emphasise their commitment to being there for customers in the moments that matter. What matters more than our families’ health?
If you work for a bank, building society, or financial institution, please join us for a conversation on how financial and physical wellbeing are more entwined than ever before, presenting banks with a unique opportunity to show up for our clients where it matters.
Date:6th November 2025, 1-2pm
Book or request recording (insert link)
You’ll come away with:
A clear view of how health and wealth are converging, and why that matters to your growth strategy
Practical ideas to differentiate your services, build lasting trust, and create more meaningful relationships
Inspiration to design offerings that align with what customers really care about today
Insight into how your institution can become a true partner in customers’ lives, supporting their goals, wellbeing, and financial confidence
Author of #BankersLikeUs and #Beyond Resilience: Patterns of Success in FinTech and Digital Transformation, Leda is a renowned thought leader, strategist, and provocateur in the world of digital finance. With her deep experience across banking, fintech, and organisational transformation, Leda brings powerful insights into how the financial sector must adapt—or risk irrelevance. Her work explores the human side of digital innovation. In this webinar, she’ll illuminate how institutions can evolve to meet customers’ deeper needs, where financial guidance and personal wellbeing converge. Her visionary thinking makes her the perfect guide for reimagining what’s next.
Author of The Human Experience, John is a leading voice on customer experience and human-centred design. With decades of insight into how organisations can truly connect with the people they serve, John brings a sharp lens to the evolving role of financial institutions. As the author of The Human Experience, he challenges businesses to move beyond transactions and build trust through empathy and authenticity. In a world where financial wellbeing is inseparable from overall wellbeing, John’s perspective is vital in helping organisations become indispensable partners in their customers’ lives.
