“How I Found Confidence and Recovery After a Soft Tissue Injury Thanks to Teladoc”

When Nikki fell in a coffee shop and suffered a soft tissue injury, her immediate instinct was to seek medical help from her local GP. But as the recovery was taking longer than expected, she turned to a service offered by her employer, Teladoc Health’s virtual second medical opinion.“I found out about the service through work. I’d already seen a doctor, but I wanted to explore what more I could do to speed up my recovery and get back to feeling myself,” Nikki explains.

Getting access to the service was quick and easy. “I received a link, filled out a short form, and booked an appointment in just a few days. It was really straightforward,” she says.

Nikki had a inital consultation with a GP case Manager who then submitted the notes and NHS medical records to a selected top-tier specialist from Teladoc Health’s Second Medical Opinion database.

The report gave confidence in recovery

Nikki received a very detailed report from the specialist with evidence-based guidance. What stood out most for Nikki was the peace of mind she gained from the second opinion. “It gave me confidence in my treatment plan. Every doctor has a slightly different approach, and it helped to hear another expert’s perspective.”

She was also advised to begin physiotherapy and consider deep tissue massage—steps she’s since acted on. “I’ve started physiotherapy and plan to begin deep tissue massage next month. The second opinion helped me make informed decisions and stay proactive in my recovery. The service made a huge emotional difference,” Nikki reflects. “When you’re injured—especially while working from home—you can feel isolated. Having professional medical support at my fingertips reassured me and helped me stay positive. I wouldn’t have known what else to do if I hadn’t had access to this benefit through work. The second opinion gave me more knowledge, options, and faster access to treatment. It’s an important resource, especially when managing your health while still working.”

Nikki also encourages colleagues to explore the service: “I’d highly recommend it. Everyone deserves access to support that prioritises their health and wellbeing.”

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