"This Service Unlocked the Root Cause of My Progressive Hearing Loss"

James was experiencing progressive hearing loss and had previously undergone surgery to restore hearing. Unfortunately, the surgery was unsuccessful, and the James’s symptoms continued to worsen. Frustrated and seeking further answers, James turned to Teladoc Health’s Second Medical Opinion (EMO) service for advice.

Initial Consultation:
Through Teladoc Health UK, James was connected with a general practitioner case manager who scheduled a remote consultation at a convenient time. “The GP listened to me for over an hour,” James shared, highlighting the supportive and attentive nature of the consultation. Following the initial assessment, the GP’s findings were escalated to a specialist for further evaluation. One week later, James received a detailed diagnostic report containing personalised medical recommendations. One key recommendation was to undergo an MRI scan, which ultimately led to a breakthrough in James’s case: the discovery of a rare genetic disorder that had been contributing to progressive hearing loss.

Outcome and Patient Experience:
Identifying the underlying condition allowed the patient to pursue more effective treatment options and strategies for managing daily life. Reflecting on the experience, James expressed high satisfaction with the process: “It was fast, smooth, and easily understandable — a great overall experience. I now have an in-depth diagnostic report, which helped me manage the condition and made everyday life easier.”

This case highlights the power of timely access to expert medical opinions. For James, Teladoc Health’s service provided peace of mind and led to a critical diagnosis that had been previously overlooked, enabling better management and improved quality of life.

Second Medical Opinion

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A stock photo has been used to represent this patient, who wishes to remain anonymous. 

REF: anon