“Teladoc helped me rebuild my relationship with my daughter”

“What led me to reach out was a difficult situation involving my grandson. The issue triggered a conflict between my daughter and me. Over the years, I’ve done a lot of personal work through self-help books, and counselling trying to unpack my past. I’d made progress in many areas of my life and relationships, but my relationship with my daughter had always remained unresolved.

It’s been a tense dynamic, particularly because I’ve always worried that access to my grandchildren might be affected. That fear would spiral into irrational thinking, leaving me emotional and unable to concentrate at work.

So I decided to take some time off and was encouraged to reach out to Teladoc Health, our employee wellbeing service provider, after speaking with my manager. The process was smooth and straightforward from the moment I connected with the service. Although my situation wasn’t an emergency, I was reassured by the signposting and found the response time swift. I was soon connected with a Mental Health practitioner — someone I instantly felt at ease with. She helped me see things clearly and rationalise what I was feeling.

The sessions focused on shifting the dynamic between me and my daughter from a parent-child relationship to an adult-to-adult one. That shift was so powerful. In the first session, I was encouraged to consider: What would you want from that relationship if your daughter were a friend? For me, the answer was simple — honesty. I wanted to be able to speak openly, give and receive feedback, and have mutual respect.

After just one session, I felt empowered to have a calm, constructive, and honest conversation with my daughter. I met up with her, expressed how proud I was of her, and acknowledged that it was time for us to fully step into our own roles. I also admitted needing to step back and let her feel independent and unjudged. The result was a respectful conversation — something we’d never quite managed.

By the second session, I was already seeing major changes. My daughter had also reached out to her siblings and opened up in new ways. It felt like we’d both taken huge emotional steps forward. By the third and final session, I could confidently say that we’d turned a corner. There was no more guilt, no more unspoken tension. It felt like we were entering a new phase of our relationship—not one to grieve, but one to embrace.

Today, our relationship feels light and natural. We text often, we don’t place expectations on one another, and when we connect, it’s joyful and free of judgment. The sessions were truly transformative.

Looking back, I don’t know where I’d be without this support. If I hadn’t accessed it, I’d likely still be spiralling — and it could have seriously affected my home life and my work. Waiting for traditional support via my GP might have taken months. I would wholeheartedly recommend Teladoc Health to anyone. You’re speaking to someone neutral, who helps you make sense of your thoughts and validates your feelings. That alone can be incredibly powerful. This experience didn’t just improve my mental health — it changed the course of a vital relationship in my life. Thank you.”