"The Second Medical Opinion service has left me feeling empowered about my health"

A Teladoc Health member explains how a second medical opinion has really helped

The patient wishes to remain anonymous.

 

“One of the benefits my employer provides is the option for a second medical opinion, which I recently utilised. Originally diagnosed with Lyme disease by the NHS, I had doubts about the prescribed treatment due to prior preventative measures taken after a tick bite. Therefore, I sought a specialist’s perspective to assess the necessity of the extended antibiotic course.

Here is a breakdown of my experience with the second opinion service:

  • Initiated the process through the employer-provided app, having registered upon joining the company.
  • Quickly received a call to schedule a consultation with a GP, followed by a call from a case manager.
  • Impressed by the thoroughness and attention to detail of the case manager, who helped me articulate my concerns and gather essential medical information.
  • During the consultation, the GP spent 30 to 40 minutes addressing my inquiries, a level of care uncommon in standard NHS appointments.
  • I received the comprehensive report promptly within a week, which helped me make an informed decision about my treatment plan.
  • The consultant’s detailed report and personalised approach reassured me that I should choose the recommended treatment path.
  • The service not only provided clarity on my diagnosis and treatment options but also empowered me to make well-informed decisions regarding my health.

 

Overall, my experience was very positive. I highly recommend it. I would use the service again for future medical queries. There’s value to seeking a second opinion for important healthcare decisions.”

 

 

 

REFCL

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