"Virtual GP got me talking to the right people straight away"

I’d noticed a lump developing on my wrist and previously I’d experienced a tingling sensation in my fingers that seemed to get worse as the lump grew. I needed to get it assessed but struggled to get an appointment with my usual doctor’s surgery. I remembered then I had medical insurance via my employer so decided to enquire what could be done.

I was connected to a Teladoc Health GP and given a session to discuss my symptoms – I sent photos beforehand and it gave the conversation with the doctor context. The GP suggested a further investigation and referral that would yield treatments options. My insurer then gave me a list of possible hospitals or surgeries to book an appointment with.

Fortunately the place I selected had a surgeon who treats hands and wrists and I had a diagnostic consultation. They recommended an MRI and EMG/Nerve Conduction Study test to determine how well my nerves and muscles were functioning. I’m now waiting for the consultant to review the results but feel good knowing there is a plan in place.

If I hadn’t used this service, I’d likely still be on the waiting list for an initial appointment so I’m grateful for the speed and efficiency as well as the evaluation itself.

“It all went smoothly and moved at a rapid pace – I was talking to the right people straight away”

The photo used is a stock image at the patient’s request

REFAV