Arthur’s Story: How Workplace Mental Health Support Helped Me Thrive

“I’d known about Teladoc’s Mental Health service for about a year, but honestly, I didn’t feel I needed it—until a few weeks ago. At that point, things just started piling up. A mix of work and personal stress left me feeling overwhelmed, and I wasn’t sure how to cope. I’m lucky because my team coach is trained in mental health support so that I could talk to her to an extent, but there’s only so much you want to share with someone you work with every day. I needed more.

A colleague had used the Teladoc service several months earlier and spoke really highly of it. That gave me the confidence to book a consultation myself.

From the very beginning, the whole process was smooth. The sign-up was straightforward, and booking an appointment was easy. What I appreciated was having multiple options for appointment times—it made it much easier to fit around work. Plus, the reminders by text and email an hour before the session were super helpful. Searching for a private therapist is overwhelming. You don’t know who to trust, their specialisms, or if they’re even taking on new clients. With Teladoc Health, it was all taken care of. I didn’t have to stress about whether it was the right fit—they found the right support for me straight away.

I worked with Alexandra, and she was fantastic. From the very start, she made me feel comfortable. She let me talk and express myself freely, and she really listened. Then, she helped guide me toward defining some goals for our sessions. It wasn’t just general advice—each session was tailored to the goals I set. She also gave me exercises and tasks to work on between sessions, which really helped me stay focused and committed to the process.

By the end of the three sessions, I felt I had achieved my goal. The approach was so personal and thoughtful. I told Alexandra that if I ever need help again, I would 100% come back. But I’m doing great now, thanks to everything we worked through.

Honestly, if I hadn’t had access to this service through work, I don’t think I would’ve sought help. Therapy is expensive, and in this economy, it’s hard to justify spending money on mental health when you’re also thinking about bills, food, and day-to-day life. On top of that, finding the right person outside of a structured service is difficult. It takes time, and so many options are out there—it’s overwhelming.

Teladoc was valuable for me because everything was already in place. I didn’t have to research or second-guess. I just reached out and found the help I needed. And even though Alexandra was amazing, I genuinely feel that anyone in the team would’ve offered the same care and attention. The service is built around the individual, which makes it so special.

If I had to sum up Teladoc Health’s mental health support, I’d say this: it’s a short-term, goal-oriented therapy service that works. It’s perfect for anyone feeling overwhelmed or unsure about the next steps in life or work. I’m in a much better place now. I’ve applied what I’ve learnt to my everyday life. I even started volunteering for a charity I never thought I’d have the headspace for. I can honestly say this service has had a real impact on my mental wellbeing and workplace performance. I’m thriving—and I’ve got Teladoc Health to thank for that.”